Privacy Policy

At Vape Aura Wholesale, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, contact us, or place an order.

Information We Collect

When you visit or use our website, we may collect certain device and technical information, including:

• Your IP address

• Browser type and version

• Device information

• Cookie and website usage data

• Pages viewed and interactions with our website

When you place an order, create an account, or contact us, we may collect personal information including:

• Your name

• Business or company name

• Billing and shipping addresses

• Email address

• Telephone number

• Payment and transaction information

• Order history

• Customer service communications

Payment information may be processed securely by our payment service providers. We may not directly store your complete payment card details.

How We Use Your Information

We may use your personal information to:

• Process, manage, and deliver your orders

• Confirm payments and prevent fraudulent transactions

• Communicate with you regarding your orders or account

• Respond to customer service enquiries

• Provide delivery updates

• Maintain and improve our website and services

• Analyse website performance and customer activity

• Comply with legal, regulatory, tax, and accounting obligations

• Send marketing communications where you have provided consent or where permitted by law

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

Legal Basis for Processing

We process personal information where necessary for one or more of the following reasons:

• To perform a contract with you, including processing and delivering your order

• To comply with our legal and regulatory obligations

• For our legitimate business interests, provided those interests do not override your rights

• Where you have provided your consent

Where processing is based on consent, you may withdraw your consent at any time.

Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business and provide our services, including:

• Website and e-commerce platform providers, including Shopify

• Payment processors

• Delivery and courier companies

• IT, hosting, and technical support providers

• Analytics and advertising providers

• Professional advisers, such as accountants or legal advisers

• Government bodies, regulators, or law-enforcement authorities where legally required

We only share information that is reasonably necessary for these providers to perform their services. We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the website, and improve the browsing experience.

Some cookies are essential for the website to function, while others may be used for analytics, advertising, and personalisation.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of our website.

Targeted Advertising and Analytics

We may use services provided by platforms such as Google and Meta/Facebook to understand website activity, measure advertising performance, and display relevant advertisements.

Where required, these services will only be used with your consent. You may manage your advertising preferences through your browser, cookie settings, or the privacy controls provided by the relevant platform.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including meeting legal, tax, accounting, dispute-resolution, and regulatory requirements.

The length of time we retain information may depend on the nature of the information and the reason for which it was collected.

Data Security

We take reasonable administrative, organisational, and technical measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards and protections are in place in accordance with applicable data-protection laws.

Your Data-Protection Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain uses of your information

• Request the transfer of your information

• Withdraw your consent

• Make a complaint to the relevant data-protection authority

Some rights may be subject to legal limitations or exemptions.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Children’s Privacy and Age Restriction

Our website and products are intended only for individuals aged 18 or over.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that information has been collected from a person under 18, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business practices, services, legal requirements, or industry standards.

Any updated version will be published on our website. We encourage you to review this policy periodically.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Business Name: Vape Aura Wholesale
WhatsApp: +44 7490 303906
Email: info@vapeaurawholesale.co.uk

Safeguarding your privacy is an important part of Vape Aura Wholesale’s commitment to providing a secure, reliable, and professional online purchasing experience.